At MZ Cosmetics, your satisfaction is our top priority. We are passionate about delivering high-quality cosmetics and beauty products that make you feel confident and beautiful. However, we understand that sometimes things don’t go as planned — and when that happens, we’re here to help.
This Returns & Refunds Policy is designed to ensure your experience remains smooth, fair, and transparent.
We offer a 7-day return window from the date of delivery for most products purchased on our website. If you are not completely satisfied with your purchase — whether due to a damaged item, wrong product, or a genuine concern — we’ll do our best to make it right.
You can return an item if:
It was delivered in damaged, broken, or leaked condition
You received the wrong product or incorrect shade
The item is expired or has a quality-related issue
The item is unopened, unused, and in its original packaging
You initiate the return within 7 days of receiving the order
Due to hygiene and safety concerns, some items cannot be returned, including:
Used or opened cosmetics, skincare, or personal care products
Products without original packaging, seals, or tags
Items purchased on sale or promotion (unless damaged)
Free gifts, samples, or bundled items
Please note: All returns are subject to inspection. If the product is deemed to be used or tampered with, your return may be rejected.
Contact Us
Reach out via email at support@mzcosmetics.com or WhatsApp at +92-305-9829843 within 7 days of delivery.
Provide Order Details
Share your order number, item(s) to return, and the reason for return. Include pictures if the product is damaged.
Wait for Confirmation
Our support team will verify your request and provide return shipping instructions.
Ship Back the Product
Carefully pack the item and ship it using the instructions provided. You may be asked to use a courier of your choice or we may arrange pickup in certain cities.
Inspection & Refund/Exchange
Once we receive the returned product and it passes inspection, we’ll process your refund or replacement.
Your refund will be issued through the same payment method used at the time of purchase:
Cash on Delivery (COD): You’ll receive a bank transfer or mobile wallet refund
Credit/Debit Card Payments: Refunded to your card (may take 5–7 business days)
Store Credit: In some cases, you may opt for store credit for future purchases
If you received the wrong item or shade, you can request an exchange instead of a refund. We’ll ship the correct product once we receive the returned one (or in certain cases, immediately upon verification).
Return Verification: 1–3 business days
Refund Approval & Processing: 2–5 business days after approval
Total time: 3–8 business days, depending on the payment method
Our customer care team is here to make the process easy and stress-free. If you have questions about your return or want to check refund status, please reach out via:
📧 Email: support@mzcosmetics.com
📞 WhatsApp/Call: +92-305-9829843
💬 Live Chat: Available 10 AM – 10 PM (Mon–Sat)
We reserve the right to decline returns that do not meet our return criteria.
In rare cases of refund abuse, we may limit or suspend return privileges.
Refunds may be delayed during high-volume periods, but we’ll always keep you informed.