These Terms and Conditions ("Terms") govern your use of our website, services, and the purchase of any products offered on MZ Cosmetics. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.
We are committed to providing high-quality cosmetics with integrity, and these terms help ensure a fair, secure, and respectful environment for everyone.
We strive to display accurate information about all products including descriptions, pricing, and availability. However:
Product shades may appear slightly different due to screen settings or lighting.
Limited-edition or fast-selling products may become unavailable without prior notice.
Prices are subject to change at any time, but changes will not affect confirmed orders.
When you place an order with us, you agree that:
You are authorized to use the payment method provided.
All information submitted is accurate and complete.
Orders are subject to availability and confirmation.
We reserve the right to cancel or refuse any order for any reason (e.g., stock errors, suspected fraud, etc.).
You will receive an order confirmation email after placing your order, and a separate email or SMS when the order is dispatched.
We accept various secure payment options, such as:
Debit/Credit cards
Mobile wallet systems (e.g., JazzCash, EasyPaisa)
Cash on Delivery (COD – limited to specific areas)
All transactions are processed in Pakistani Rupees (PKR). Your payment details are never stored on our servers and are encrypted via secure gateways.
We ship orders within 1–3 business days after confirmation. Delivery timelines may vary depending on your location and courier availability.
Standard delivery time: 3–7 business days.
Free shipping on orders above Rs.5000.
You are responsible for providing a complete and accurate delivery address.
In case of delivery delays due to unforeseen circumstances (strikes, weather, etc.), we will keep you informed.
Customer satisfaction is our top priority. If there is an issue with your order, you may request a return or exchange under the following conditions:
The item is unused, sealed, and in original condition.
You must contact us within 3 days of receiving the product.
Returns are only accepted for damaged, defective, or incorrect items.
Cosmetic items cannot be returned once opened due to hygiene and safety regulations.
We reserve the right to deny returns that do not meet these conditions.
When you create an account on our website, you agree to:
Keep your login details secure and confidential.
Take full responsibility for any activity under your account.
Use the website for lawful and non-commercial purposes only.
You must not use our site to spread harmful content, spam, or attempt to harm or hack our system. We reserve the right to suspend or terminate accounts that violate these terms.
We love hearing from you! When submitting product reviews or feedback:
Be respectful, honest, and relevant.
Do not post offensive, defamatory, or misleading content.
By submitting, you grant us permission to use your review in marketing or promotional content (with or without credit).
We reserve the right to edit or remove reviews that violate our content policy.
Your privacy matters to us. Please refer to our full [Privacy Policy] for details on how we collect, use, and protect your personal data.
By using our site, you agree to the collection and use of information as outlined in our privacy practices.
All content on this website — including logos, images, product designs, graphics, and text — is the intellectual property of MZ Cosmetics and may not be used or reproduced without written permission.
Unauthorized use may result in legal action.
To the maximum extent permitted by law, MZ Cosmetics shall not be held responsible for:
Any indirect, incidental, or consequential damages from the use of our site or products.
Delays or failures due to reasons beyond our control (natural disasters, courier failures, etc.).
All products are for external use only. Please read all labels carefully before use.
We may update these Terms & Conditions from time to time. When we do, the revised version will be posted on this page with a new "Last Updated" date. Continued use of the website after changes means you accept the new terms.
Last updated: June 14, 2025
For questions regarding these Terms or anything else, please contact:
📧 Email: support@mzcosmetics.com
📱 WhatsApp: +92 305 9829843
📍 Address: Lahore, Pakistan
Thank you for choosing MZ Cosmetics.
We’re excited to serve you and committed to providing a safe, respectful, and inspiring shopping experience.